pkk365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pkk365 ("pkk365", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at pkk365.net, collects, uses, stores, and protects personal information provided by or relating to individuals ("Users", "you", "your") who access or use any part of the pkk365 platform.

By registering an account with pkk365, accessing the Platform, or otherwise providing personal information to us, you confirm that you have read, understood, and accepted this Policy. This Policy forms part of the pkk365 Terms & Conditions and should be read alongside them.

2. Data Controller

For the purposes of this Policy, pkk365 acts as the data controller in respect of personal data collected from Users of the Platform. As data controller, pkk365 determines the purposes and means by which your personal data is processed.

Where pkk365 engages third-party service providers to process personal data on its behalf (for example, payment processors, fraud prevention services, or game software providers), those parties act as data processors under written contractual arrangements that require them to process personal data only on pkk365's documented instructions and in accordance with applicable data protection standards.

3. Information We Collect

pkk365 collects personal information in the following categories:

• Registration Data: Full name, date of birth, gender, residential address (city, province), mobile number, and email address provided when creating a pkk365 account.
• Identity Verification Data: Copies of government-issued identity documents (e.g., CNIC, passport) and proof of address submitted to fulfil age verification and anti-money-laundering obligations.
• Financial Data: Payment method details (mobile wallet identifiers such as JazzCash or Easypaisa numbers, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah), transaction amounts, deposit and withdrawal history, and PKR account balances.
• Account Activity Data: Login timestamps, session durations, game history, bet records, wagering patterns, bonus usage, and responsible gaming tool activations.
• Device & Technical Data: IP address, device type and operating system, browser type and version, screen resolution, and approximate geolocation derived from IP address.
• Communications Data: Records of correspondence between you and pkk365 support, including live chat transcripts, emails, and any feedback or complaint submissions.
• Preference Data: Account settings, language preferences, notification preferences, and marketing consent status.

pkk365 does not intentionally collect special category data (for example, health data or biometric data) unless specifically required for responsible gaming assessment purposes and only with your explicit consent.

4. How We Use Your Data

pkk365 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your pkk365 account, including processing deposits and withdrawals in PKR, and maintaining your gaming history.
• Identity & Age Verification: To verify that you meet the 18+ age requirement and to confirm your identity in fulfilment of our know-your-customer (KYC) and anti-money-laundering (AML) obligations.
• Service Delivery: To provide access to cricket betting, live casino games, jackpot slots, fishing games, and all other features of the pkk365 platform.
• Fraud & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, bonus abuse, and other prohibited activities.
• Responsible Gaming: To monitor account activity for indicators of problem gambling, to enforce deposit limits and self-exclusion instructions, and to communicate responsible gaming resources to at-risk Users.
• Customer Support: To respond to enquiries, complaints, and support requests submitted to pkk365 via live chat or email.
• Legal Compliance: To comply with applicable laws, regulations, regulatory requests, and court orders, including record-keeping obligations.
• Marketing (with consent): To send personalised promotional offers, PKR bonus notifications, and pkk365 news to Users who have provided explicit marketing consent. You may withdraw consent at any time via account settings.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve pkk365's products, interface design, and game selection.

5. Legal Basis for Processing

pkk365 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between pkk365 and you — specifically, to provide the gaming and betting services you have registered to access.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML, and record-keeping requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit, informed, and freely given consent. Consent may be withdrawn at any time.

6. Data Sharing & Disclosure

pkk365 does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and their technical intermediaries — to process PKR deposits and withdrawals on your behalf.
• Game Software Providers: Third-party game studios and live casino operators who provide the game titles accessible through the pkk365 platform, and who may receive session identifiers and wager data for game management purposes.
• Identity Verification Services: KYC and AML service providers who assist with document verification and sanctions screening.
• Fraud Prevention Services: Technology providers who assist in detecting suspicious account activity and fraudulent transactions.
• Regulatory Authorities & Law Enforcement: Where required by applicable law, court order, or regulatory direction, pkk365 may disclose personal data to relevant governmental or law enforcement bodies.
• Corporate Transfers: In the event of a merger, acquisition, or sale of the pkk365 business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third-party data processors engaged by pkk365 are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with pkk365's instructions.

7. Cookies & Tracking Technologies

The pkk365 platform uses cookies and similar tracking technologies to support platform functionality, security, and analytics. The categories of cookies used include:

• Essential Cookies: Required for core platform functionality including session management, login authentication, and security token validation. These cannot be disabled without impairing your ability to use the Platform.
• Analytics Cookies: Used to collect aggregated, anonymised information about how Users interact with pkk365 — such as pages visited, time on site, and game sections accessed — to inform platform improvements.
• Preference Cookies: Store your account settings and display preferences (e.g., notification settings, game lobby filters) to provide a consistent experience across sessions.
• Security Cookies: Support fraud detection and anomaly detection systems by recording login device fingerprints and session integrity markers.

You may manage non-essential cookies via your browser settings. Note that disabling certain cookies may affect platform functionality. pkk365 does not use third-party advertising cookies or share behavioural data with advertising networks.

8. Data Retention

pkk365 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention periods:

• Active Accounts: Personal data associated with your pkk365 account is retained for the duration of the account's active status.
• Closed Accounts: Following account closure, pkk365 retains identity, financial, and transaction records for a minimum of five (5) years to comply with AML record-keeping obligations and to resolve any outstanding disputes or regulatory enquiries.
• Support Records: Customer support communications are retained for a minimum of three (3) years following the resolution of the relevant support interaction.
• Marketing Consent Records: Records of marketing consent (and withdrawal thereof) are retained for the duration of the account relationship and for three (3) years thereafter.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with pkk365's data deletion procedures.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by pkk365:

• Right of Access: To request a copy of all personal data that pkk365 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data in your pkk365 account.
• Right to Erasure: To request deletion of your personal data, subject to pkk365's legal retention obligations (e.g., AML record-keeping requirements that override erasure requests).
• Right to Restriction: To request that pkk365 restrict processing of your personal data in certain circumstances, such as during a dispute about data accuracy.
• Right to Portability: To receive your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: To object to processing of your personal data based on legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: To withdraw marketing consent at any time via your pkk365 account settings, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, contact pkk365 support via live chat or email. pkk365 will respond to data rights requests within 30 days. Where requests are complex or numerous, pkk365 may extend this period by a further 60 days with prior notification.

10. Data Security

pkk365 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• AES-256 encryption for all data transmitted between your device and pkk365 servers.
• Encrypted storage of all personal and financial data at rest.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of pkk365 systems.
• Automated anomaly detection for unusual login activity or access patterns.
• Two-factor authentication available for all pkk365 account holders.

While pkk365 takes all reasonable steps to safeguard your personal data, no transmission over the internet or electronic storage method is entirely risk-free. In the event of a data breach materially affecting your personal data, pkk365 will notify affected Users in accordance with applicable data breach notification obligations.

11. Children's Privacy

The pkk365 platform is strictly for adults aged 18 years and over. pkk365 does not knowingly collect, solicit, or process personal data from individuals under the age of 18. If pkk365 becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed, associated data deleted (subject to any overriding legal obligations), and, where applicable, the matter reported to relevant authorities.

If you believe that a minor has registered a pkk365 account, please contact pkk365 support immediately via live chat or email so that the matter can be investigated and resolved without delay.

12. Changes to This Policy

pkk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. The revised Policy will be published on this page with an updated effective date. Where changes are material, pkk365 will endeavour to provide advance notice via the Platform or by direct communication to registered Users. Your continued use of the pkk365 platform following publication of an amended Policy constitutes your acceptance of the changes.

13. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or pkk365's data processing practices, please contact the pkk365 Data Support team through the following channels:

• 24/7 Live Chat: Available on the pkk365 platform after login — the fastest channel for routine account data requests.
• Support Email: [email protected]
• Data / Privacy Queries: [email protected] (subject line: "Privacy Request")

If you are not satisfied with pkk365's response to a data protection concern, you have the right to escalate the matter to the relevant data protection supervisory authority in your applicable jurisdiction.